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For any hotel, linen is one of the most visible parts of the guest experience. Crisp sheets, fresh towels and well-presented bedding shape how guests feel the moment they enter a room — before a single word is exchanged. The question most London hotel operators face at some point is whether to hire linen through a professional laundry provider, or purchase and manage their own stock. Both options work. But they work differently depending on your operation, and choosing the wr